In relation to the actions of the pilots and cabin crew, the final ATSB report provides excellent detail about most of WHAT happened.  The critical “HOW they happened” and even more important “WHY they happened” were not included in the report as the outcome was already known and the investigators believed that these analyses would have unnecessarily complicated and lengthened the report.

A few HOWs might have helped explain some of our unconventional actions and why 469 passengers and crew returned home without a broken toe nail.

HOW and WHY – more food for thought for another day..

Golden Circle

Invert your logic.

When trying to achieve a goal, don’t focus on the WHAT (the outcome), focus on the WHY (the motivators).

Understanding our core values and beliefs and motivations explains WHY we think the way we think, and WHY we do the things we do.    When we understand the WHYs,  the HOWs then become self-explanatory.   Finally, the HOWs explain the final outcome – the WHATs.

The WHY, HOW, WHAT view of the human condition and behavior is not a personal view, it’s a well documented approach (Golden Circle) that explains why Apple Corp can sell iPhones and PCs whilst Dell and HP languish.

Click here to view Simon Sinek’s Golden Circle video (18 minutes) here.

The Golden Circle explains that the WHY is the seed that determines the HOW that in turn explains that WHAT.

It is SO important to KNOW and ESPOUSE the WHYs.

The Golden Circle is a concept that we see in the actions and behaviors of great leaders like Steve Jobs, Nelson Mandela, Martin Luther King, Mahatma Gandhi  …..  It works.

Most of the QF32 crew

Passengers Derwyn and Carolyn Jones

Qantas Uniform 1940s (Courtesy Richard de Crespigny)

Passenger Claire Ryan (and Costa)

Nancy-Bird Walton

Passenger Johanna Friis

Stewart McAlister

Neil Armstrong (Courtesy Richard de Crespigny)

Nancy-Bird at her 90th Birthday Party with her namesake A380 (Courtesy Heather Parker)

Dad – 1943